Our Product Promise Urine OFF eliminates urine odor at the source, permanently It works on urine stains as well as odor, on hard and soft surfaces It works not only on fresh stains/odor but old ones too (even YEARS old!) Our 100% Satisfaction Guarantee Urine OFF is guaranteed to remove urine odor and stain at the source, or your money back. If, after using Urine-Off as directed, you are not 100% satisfied with the results, contact Customer Service at 1-877-URINEOFF (1-877-874-6363) 8:30 – 4:30 Eastern time. Our customer service representatives are capable of troubleshooting your situation with you so you are 100% satisfied. *Money back guarantee expires 30 days after purchase. Thank you for your business! FINALLY... Something That Actually Works!     Bio-Pro Research, LLC   1701 Biotech Way   Sarasota, FL 34243   1-941-358-9609